Refund & Returns Policy for Online Purchases Only
Last updated: August 27, 2026
Stock Items
"Stock item" refers to equipment listed on our website at a standard, published price, with no customer-specified modifications or manufacturer-direct special order required to fulfill it. Some products may be marked as exceptions (e.g., always special-order) even if a price is shown — these are noted on the product page.
Return Window
Unused, uninstalled stock equipment in original packaging may be returned within 15 days of delivery. Special order and non-stocking items are excluded from this window — see Non-Stocking Items below. A Return Merchandise Authorization (RMA) is required before shipping any item back — see Return Authorization (RMA) below.
Non-Stocking Items
Special order items must be paid in full prior to ordering and are non-refundable. Manufacturer defects on special order items are handled under the applicable manufacturer's warranty (repair or replacement per the manufacturer's terms), not as a store refund.
Non-Returnable Items
- Special-order, custom-fabricated, or manufacturer-direct-ship items (see Non-Stocking Items above)
- Installed or used equipment
- Items must be returned complete with all original packaging, manuals, accessories, components, and documentation. Items that are incomplete, damaged, or missing packaging may be refused or subject to additional restocking charges.
- Refrigeration units once installed/commissioned (per manufacturer terms)
Return Authorization (RMA)
Customers must contact support@budgetfoodequipment.com to request a Return Merchandise Authorization (RMA) before returning any item. Items returned without a valid RMA may be refused or delayed. The RMA request should include the order number, item(s) to be returned, and reason for return.
Restocking Fee
Eligible returns are subject to a minimum 25% restocking fee. The applicable restocking fee may vary depending on the item and any manufacturer or supplier return charges. The final restocking fee will be confirmed with the customer as part of the RMA approval before the item is returned.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a BFE or manufacturer error (wrong item shipped, defective on arrival). Original shipping and delivery charges are non-refundable unless the return results from a BFE error or as otherwise required by law.
Damaged or Defective Items
Freight Damage: Please inspect all items upon delivery. Any visible freight damage should be noted on the delivery receipt before signing and reported to BFE within 48 hours of delivery, with photos and your order number. Delayed reporting may affect our ability to submit or process a freight claim.
Defective Items: Product defects should be reported to BFE as soon as they are discovered. Defective equipment will be handled in accordance with the applicable manufacturer's warranty, which may include inspection, repair, parts replacement, or equipment replacement as determined by the manufacturer.
Refund Processing
Approved refunds are issued to the original payment method within [5–10] business days of the returned item passing inspection.
Contact
support@budgetfoodequipment.com